FAQ

Anyone who wants flexibility and ease in how they get dressed, whether because of age, an injury, illness, or disability.

Our patented bras were developed with input from over 500 women and over 30 clinicians. We also had women across different conditions (e.g., rheumatoid arthritis, stroke) test the bras and give us feedback.

We only partner with factories that have fair labor standards, meaning good wages and safe working conditions.

Yes! We are constantly designing and developing new products. If you sign up for our emails, we’ll keep you informed on new product launches and product development opportunities.

To best care for your bra, make sure to close the Velcro front closure or magnet front closure before washing.

Bras last the longest when hand washed with a gentle soap and hung to dry in a place without direct sunlight. We know this is not possible for everyone, so as an alternative, you can wash it in the washing machine on a gentle, cold cycle. Hang to dry.

The Goddess Lift Mobility Bra and the Effortless Bra both have a racerback option. Other bras can work with racerback clips to make them a racerback. The straps are quite long, making it suitable for most shoulder heights.

No, the part on the front strap is the loop (the soft piece). We also use a new Velcro product that’s softer and nicer than what’s been available before.

However, we do recommend checking to make sure the Velcro is on right, whether by touch or in the mirror, since a very misaligned placement can reduce the support.

All of our magnets have a clipping system, so they will not open on their own.

For the Goddess Lift Mobility Bra magnet, we recommend twisting the magnet clip to open it or you can do it one handed by pushing from the inside.

Find your right size with our Sizing Quiz or by using the Size Chart on the product page.

If you still have questions, you can also email us on our contact us page and we would be happy to help you find your size.

We create everything based on customer feedback, so let us know what size(s) you'd like to see on this page!

At Springrose, we offer free economy shipping on US orders over $65. Our shipping service covers all 50 states. For standard shipping, please expect delivery in 5-7 business days, while express shipping takes 2-3 business days. All orders usually ship in 1-2 business days.

If you've placed an order with the wrong shipping address, please contact our customer support team ASAP. You may do so either through the Contact Us page or by emailing support@springrose.co

We cannot ensure that the address will be changed in time, but we will try our best. Once the package has been shipped, there's nothing we can do.

Standard shipping is free on orders over $65.

Economy and expedited shipping costs vary based on your address and what service you opt into at checkout. All prices will be shown at checkout.

For standard shipping, please expect delivery in 5-7 business days, while express shipping takes 2-3 business days.

We use a variety of carriers to ship, including USPS, UPS, FedEx, Amazon shipping, etc.

For a package to be considered lost, the shipper must say the package could not be delivered and/or it was lost.

If you opted into Checkout+, we will re-ship your items for free as a one time courtesy. They will ship with the same shipping type you opted into at checkout.

If you opted out of Checkout+, we recommend contacting the shipper and putting in an inquiry.

If the items you ordered are no longer available or in-stock, you will be contacted to decide whether you'd prefer a different item or a refund.

Springrose offers worldwide shipping! When you place an order, shipping fees, duties, and import taxes (if applicable) will be calculated at checkout. This way, you won't have to worry about any unexpected fees when your order arrives.

The amount you are charged for shipping will vary based on your location. To view the precise shipping costs for your order, please proceed to our checkout and input your delivery address.

Shipping times vary depending on your location, but rest assured that Springrose uses the fastest shipping methods available to ensure your orders are promptly delivered and never delayed at customs. To find out the exact shipping times, please proceed to the checkout and enter your delivery address. After placing your order, you will also be able to track it in real-time through our tracking dashboard.

Returns and exchanges are fast and easy. To start a new return or exchange, please click here to contact support.

We've found a rise in cases where customers put in a return when they meant to put in an exchange (or vice versa), or opted into package pickup without meaning to, so our team will now happily help you put in a return or exchange.

Please note, this returns service is only available for US customers.

Springrose accepts returns for items in like-new condition. That means they cannot have deodorant stains, smells, dead skin, etc.

You have 30 days from the delivery date to initiate a return to qualify for a refund. Refunds may take up to 14 business days to process after we receive your returns back. To start a new return, please click here to contact support.

Underwear are final sale and excluded from this policy for hygienic reasons.

You can exchange an item up to 30 days after the date your order is delivered.

To start a new exchange, please click here to contact support. Our team will be happy to help you.

Once your return is received, we will ship your exchange items to you.

Underwear are final sale and excluded from this policy for hygienic reasons.

At this time, Springrose does not offer international returns or exchanges.

If you are having trouble with an order, please get in touch with our team.

We can only accept returns in like-new conditions. Items must be free of marks, damage, and perfumes. If your item(s) arrived with extra hardware, these pieces must be included in your return.

If returns are received in anything other than like-new conditions, we cannot offer a refund, but you may be eligible for store credit.

If you opted-in to Checkout+, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free!

If you opted out of Checkout+, no worries! You are still able to submit an exchange or return. However, you are responsible for the return shipping cost.

The amount is determined based on your location and the package weight, and will be removed from your refund amount. Generally, return shipping costs $7-11 USD per order, but pricing may vary.

Please note that Checkout+ fees are non-refundable.

Please allow up to 14 business days for refunds to be processed after we receive your returns back. Once processed, you will receive a refund confirmation email. Depending on your bank or credit card, it may take several days for the money to reach your account.

Please note we can only make refunds to your original form of payment, no exceptions.

If it's been more than 14 business days since delivery, please reach out to our customer support since returns are sometimes delivered to the wrong warehouse.

Please note that Checkout+ fees are non-refundable.

To qualify for a full refund, your items must be scanned by the carrier within the 30 day returns window.

Once the return label expires, your return is outside policy and will not be accepted.

Pre-orders are available for items that are in the process of being manufactured and are not available for immediate shipping.

Once the item is in stock, the order will ship automatically.

Yes, you may cancel your pre-order before it ships. Contact customer service for a store credit or refund. Once the order has shipped, it can no longer be cancelled.