FAQ
Who are your easy-on bras for?
Anyone who wants flexibility and ease in how they get dressed, whether because of age, an injury, illness, or disability.
How were the designs created and tested?
Our patented bras were developed with input from over 500 women and over 30 clinicians. We also had women across different conditions (e.g., rheumatoid arthritis, stroke) test the bras and give us feedback.
How are your products manufactured?
We only partner with factories that have fair labor standards, meaning good wages and safe working conditions.
This bra may not work for me. Will you have more products?
Yes! We are constantly designing and developing new products. If you sign up for our emails, we’ll keep you informed on new product launches and product development opportunities.
How do I care for my bra?
To best care for your bra, make sure to close the Velcro front closure or magnet front closure before washing.
Bras last the longest when hand washed with a gentle soap and hung to dry in a place without direct sunlight. We know this is not possible for everyone, so as an alternative, you can wash it in the washing machine on a gentle, cold cycle. Hang to dry.
Do you have any racerback bras?
The Goddess Lift Mobility Bra has a racerback option. Other bras can work with racerback clips to make them a racerback. The straps are quite long, making it suitable for most shoulder heights.
Will the Velcro front closure rub my skin?
No, the part on the front strap is the loop (the soft piece). We also use a new Velcro product that’s softer and nicer than what’s been available before.
However, we do recommend checking to make sure the Velcro is on right, whether by touch or in the mirror, since a very misaligned placement can reduce the support.
Will the magnet pop open?
All of our magnets have a clipping system, so they will not open on their own.
For the Goddess Lift Mobility Bra magnet, we recommend twisting the magnet clip to open it or you can do it one handed by pushing from the inside.
Sizing
How do I find my size?
Find your right size with our Sizing Quiz or by using the Size Chart on the product page.
If you still have questions, you can also email us on our contact us page and we would be happy to help you find your size.
I don’t see my size available. Will you be expanding the size range?
We create everything based on customer feedback, so let us know what size(s) you'd like to see on this page!
Shipping (USA)
Shipping Policy
At Springrose, we offer free economy shipping on US orders over $65. Our shipping service covers all 50 states. For standard shipping, please expect delivery in 5-7 business days, while express shipping takes 2-3 days.
How much does shipping cost?
Standard shipping is free on orders over $65, or $7 for orders under that. Express shipping costs vary.
How long does shipping take?
For standard shipping, please expect delivery in 5-7 business days, while express shipping takes 2-3 business days.
What carrier do you use?
We usually ship standard orders using USPS and express orders using FedEx. Occasionally, we may switch carriers to ensure you receive the best service.
Shipping (Outside USA)
Shipping Policy
Springrose offers worldwide shipping! When you place an order, shipping fees, duties, and import taxes (if applicable) will be calculated at checkout. This way, you won't have to worry about any unexpected fees when your order arrives.
International Shipping Delays (Live Updates)
There may be shipping delays due to international customs or local postal service issues. You can check live updates about international shipping delays for your country by visiting the link below. If you have already placed an order, please visit your order tracking dashboard for the most up-to-date international shipping information. You can also contact support through the dashboard if you have any questions or need assistance.
How much does shipping cost?
The amount you are charged for shipping will vary based on your location. To view the precise shipping costs for your order, please proceed to our checkout and input your delivery address.
How long does shipping take?
Shipping times vary depending on your location, but rest assured that Springrose uses the fastest shipping methods available to ensure your orders are promptly delivered and never delayed at customs. To find out the exact shipping times, please proceed to the checkout and enter your delivery address. After placing your order, you will also be able to track it in real-time through our tracking dashboard.
Returns & Exchanges
Start a new return or exchange
Returns and exchanges are fast and easy. To start a new return or exchange, please click here.
Please note, this returns service is only available for US customers.
Return Policy (USA)
Springrose accepts returns for items in like-new condition. You have 30 days from the delivery date to initiate a return to qualify for a refund. Refunds may take up to 14 business days to process after we receive your returns back. To start a new return, click here.
Exchange Policy (USA)
You can exchange an item up to 30 days after the date your order is delivered.
To start a new exchange, go to our returns portal and select the exchange option. Once your return is received, we will ship your exchange items to you.
Exchanges & Returns (International)
At this time, Springrose does not offer international returns or exchanges.
If you are having trouble with an order, please get in touch with our team.
Returns Condition
We can only accept returns in like-new conditions. Items must be free of marks, damage and perfumes. If your item(s) arrived with extra hardware, these pieces must be included in your return.
If returns are received in anything other than like-new conditions, we cannot offer a refund, but you will be eligible for store credit.
Returns Cost
Returns and exchanges are fast and easy. To start a new return or exchange, please click here.
If you opted-in to Checkout+, your return shipping label is included, allowing you to return any item(s) in your order for a refund or exchange for free! Return requests should be submitted through our returns portal.
If you opted out of Checkout+, no worries! You are still able to submit your return through our returns portal. However, you are responsible for all return shipping charges. Return labels should be purchased through our returns portal.
When will I get my refund?
Please allow up to 14 business days for refunds to be processed after we receive your returns back. Once processed, you will receive a refund confirmation email. Depending on your bank or credit card, it may take several days for the money to reach your account.
Please note we can only make refunds to your original form of payment, no exceptions.
If it's been more than 14 business days since delivery, please reach out to our customer support since returns are sometimes delivered to the wrong warehouse.
What if my return is late?
To qualify for a full refund, your items must be scanned by the carrier within the 30 day returns window.
Pre-Orders
What are pre-orders?
Pre-orders are available for items that are in the process of being manufactured and are not available for immediate shipping.
Once the item is in stock, the order will ship automatically.
Can I cancel my pre-order?
Yes, you may cancel your pre-order before it ships. Contact customer service for a store credit or refund. Once the order has shipped, it can no longer be cancelled.