Springrose offers free shipping on all US orders!
Where do we ship?
Springrose currently ships to the United States. International shipping coming soon!
How much does shipping cost?
Shipping is free on all US Springrose orders.
How long does shipping take?
Please allow 5-7 days from your order date for your items to be delivered.
What shipping carrier do you use?
We typically ship with USPS. Occasionally we may use other carriers to provide you with a higher quality of service.
Returns & Exchanges
To start a new return or exchange, click here.
This link will become available soon - as soon as our first bras ship to you.
Springrose accepts returns for items in like-new condition and there is no cost to return. You have 30 days to post your items back to us to qualify for a refund. Refunds may take up to 14 days to process after we receive your returns back. To start a new return, click here.
Will I need a printer?
Yes, you may need a printer to make a return with Springrose.
What if my return is late?
To qualify for a full refund, your items must be scanned by the carrier within the 30 day returns window. If your return is sent outside the 30 day window, we can offer a store credit.
We can only accept returns in like-new conditions. Items must be free of marks, damage and perfumes. If your item(s) arrived with extra hardware, these pieces must be included in your return. If returns are received in anything other than like-new conditions, we cannot offer a refund and you will be eligible for store credit.
Springrose offers free returns on all orders.
When will I get my refund?
Please allow up to 7 days for refunds to be processed after we receive your returns back. Once processed, you will receive a refund confirmation email. Depending on your bank or credit card, it may take several days for the money to reach your account. Please note we can only make refunds to your original form of payment.
Springrose offers free exchanges on all orders. To start a new exchange, go to our returns portal and select the exchange option. Once your return is received, we will ship your exchange items to you. Exchanges are free and 100% risk-free.
What are pre-orders?
Springrose may offer pre-orders from time to time. This allows you to purchase items before they arrive in our warehouse, and as soon as they arrive, your order will be one of the first to ship. Pre-orders are a great way to ensure you get the style, size and color you want.
When will my pre-order arrive?
Please see the product detail page for the estimated pre-order shipping date. You will receive a shipping confirmation email as soon as your pre-order is on the way.
Can I cancel my pre-order?
Yes, if you wish to cancel your pre-order contact customer service for a store credit or refund.
What are backorders?
On rare occasions, you might order an item that is not available due to an inventory miscount. If this happens, someone from customer service will contact you by email to let you know the item is backordered. As soon as your item restocks in our warehouse, we will ship it to you. If you ordered multiple items and some items are not backordered we will ship the available items right away. Your backordered items will be shipped to you as soon as they become available.
When will my backorder arrive?
You will receive an email with the estimated backorder delivery date shortly after placing your order. And you will receive another email as soon as your backorder is on the way.
Can I cancel my backorder?
Yes, if you wish to cancel your backorder contact customer service for a store credit or refund.
Need more help?
Still have questions? We would love to help! Please contact us and we will reply as soon as possible, within 2 working days.